Yorkshire Bank Debit Card

•  £100 cheque guarantee card (subject to status and applicants must be over 18)

• Services at  Yorkshire Bank and Clydesdale Bank ATMs including mobile phone top-up and balance enquiries
• Pay bills and make deposits over the counter with your card
• Shop online securely by registering for SecureCode™. SecureCode™ helps guard you from unauthorised use of your debit card while shopping online.

For Private Debit MasterCard limits please refer to your Private Partner.

It’s really important to keep your card safe and your PIN confidential. To keep you card safe, follow these simple rules:

• Never write your PIN on your card or anything you keep near your card
• Never allow anyone else to use your card
• Never write your PIN down without disguising it
• Never disclose your PIN to anyone, including Bank staff
• Never leave your card in an unattended vehicle
• Make sure you’re not being watched when entering your PIN

Make online shopping even more secure

It’s easy to shop with your debit card and it’s even easier to do it online. But when you come to making a purchase, you want to know it’s safe. That’s why we provide SecureCode™ – the secure online shopping service. Upon registration and creation of a personal password (referred to as SecureCode), every time you make an online purchase at participating retailers you will be automatically prompted to enter your password/SecureCode.

Registering with SecureCode™ will help guard you from unauthorised use of your debit card while shopping online. So it’s nice to know you’re protected every time you buy.

To register or amend your SecureCode click here

If you have problems registering or using Securecode™, in the first instance view our FAQs, alternatively please call 08456 022 279.  Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

Debit Cards

What should I do if I've lost my card?

In the event your card is lost or stolen, or your PIN or other security information has been disclosed, call 08447 368 368 (or 0044 141 951 7315 if calling from abroad) immediately and report it. Alternatively, call in person at any Yorkshire Bank branch or write to us at Yorkshire Bank, PO Box 4509, Leeds LS2 8NP.

I’ve received my new debit card and it looks different to my old card, why is this?

We’ve updated your card in a number of ways. The main change is to reduce your card number from 19 digits to 16 digits.  Your sort code and account number are also displayed in a more prominent position.

I've recieved my new card, can I use my existing PIN?

Yes, your existing Personal Identification Number (PIN) will continue, unless the letter with your card advises otherwise.

What if I’m already registered with SecureCode™?

If you already use SecureCode™ on a card issued prior to October 2009 and you have received a new card, you’ll need to re-register for this service as your debit card details have changed. However once you have registered this card, you will not need to re-register any replacement cards in the future unless you report your card as lost or stolen.

To register your new card click here. 

What if I have problems registering for or using SecureCode™?

Click here to view our Secure Online Shopping Questions. If your card is locked please call 08456 022 279. Our dedicated SecureCode™ helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

I've recieved my new card, do I need to change my regular payments?

There’s no need to make any changes to Direct Debits and standing orders if your card number has stayed the same. However, if your card number has reduced from 19 digits to 16 digits and you make regular payments using your debit card you will have to update the retailer with your new card details.

How will I know which card has completed the transactions on my bank statement?

If you have a 16 digit card number, the last 2 digits of your card number will appear on your statement.

If you have a 19 digit card number, the issue number will appear on your statement.